Shipping policy

SHIPPING COSTS

For deliveries in Switzerland the following shipping costs apply: 

• CHF 8.50 for Economy (Swiss Post)
• CHF 10.50 for Priority (Swiss Post)

For all orders to Switzerland above CHF 150.- no shipping costs will be charged. 

Kindly note that at the moment we do not accept any orders outside Switzerland. 

Of course, you have also the possibility to collect your ordered items for free at our pick-up location in Lugano.  

DELIVERY PROCESS

After having confirmed your order, we will send the ordered item(s) to the indicated address or pick-up location. The order is usually dispatched within 24 hours. The usual delivery time is 2-4 workdays with economy shipping and 1-2 workdays with priority shipping.

Please note that if an item is not available for immediate dispatch you will be notified by email and advised of the expected delay. In the case your order is unable to be fulfilled we will notify you via email, providing you with the option of cancellation or exchange.

PICK-UP

Of course, your online orders can also be delivered directly to our pick-up location in Lugano free of charge. Therefore please select "Pick-up" as the shipping method in your shopping cart. You will get an email as soon as the order is ready for pick-up.